Loan Servicing Assistant Manager - Escrow

Loan Servicing Assistant Manager - Escrow

• Oversee all escrow activities for Northwest’s Retail, Commercial, and Small Business portfolios.
• Direct supervision of the retail escrow team, including taxes, insurance and flood.
• Partner with third‑party vendors regarding payment and monitoring of flood and hazard insurance and property taxes.
• Oversee the annual escrow analysis process.
• Resolve operational and customer‑related issues and complaints.
• Ensure adherence to loan servicing policies and procedures.
• Manage servicing staff‑related activities, including training, developing action plans, procedures, and training materials for staff, conducting staff meetings, managing work hours and FTEs to control costs, developing and monitoring comprehensive workflows to maximize efficiencies, and mentoring staff through annual performance appraisals, hiring, and career development.
• Develop optimum efficiencies including proper balancing of staffing workloads to meet pre‑determined staffing metrics.
• Provide accurate information exchange with customers, offices, and lenders.
• Deliver and monitor metrics for all servicing activities.
• Meet servicing deadlines and communicate with management.
• Assist with internal and external compliance reviews.
• Ensure total document and data integrity.
• Ensure payment of all escrow items, including homeowners and flood insurance and taxes.
• Oversee flood monitoring workflows and activities.
• Ensure compliance with policies and procedures, and Federal and State regulations.
• Navigate Microsoft Office and department‑specific software to maximize technology use and efficiency.
• Work as part of a team.
• Work with on‑site equipment.

• Bachelor’s Degree in Business, Finance or related field preferred.
• 2-6 years supervisory experience preferred.
• 5-6 years lending or banking experience, preferably in an equity or mortgage loan servicing environment preferred.

As needed.

Competitive compensation and benefits.

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.