Life Flight Dispatcher

Life Flight Communications Center Operator

Operates specialized communications, satellite tracking, weather reporting, and computer-assisted dispatching equipment. Provides coordination with referring entities and agencies, while adhering to regulations and recommended operating procedures of the Federal Aviation Administration and the Federal Communications Commission. Adhere to the Life Flight General Operations Manual and the Life Flight Communications Center Operations Manual.

• Receives all incoming requests for assistance from requesting entities.
• Coordinates the closest, safest, and most appropriate asset for transport, while following all appropriate guidelines and protocols.
• Calculates and relays navigational information to assets.
• Monitors, records, and tracks all assets and crews during day-to-day ground and air operations.
• Will utilize flight-following systems, communication equipment, weather reporting systems, and all equipment necessary to complete program operations.
• Responsible for monitoring all base-site locations, helipads, and hangars.
• Obtains all necessary patient demographics, as well as medical information and report, for every transport and will then disseminate that information, as needed, to the appropriate individuals throughout the entire process.
• Adequately notifies all necessary entities of an asset's estimated time in route, or estimated time of arrival, for all missions and transports and will arrange for all required services at these destinations.
• Handles all incoming medical command requests, trauma notifications and alerts, and patient reports called in by staff members and, when necessary, connect them to Medical Command and any other hospital physician required.
• Coordinates all notifications for incoming air and ground assets, to the appropriate staff members at all locations.
• In an incident, coordinate with appropriate personnel about the incident and all actions taken throughout the process, up to and including its completion.
• Keeps the Leadership Team updated on any program and transport issues while upholding all policies, procedures, and safety standards.
• Maintains adequate supplies and a clean and orderly work environment.
• Assists in orientation and training of new department personnel as assigned.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details:

Schedule:

or  / or  /

The following certifications are required:

• Certified Emergency Medical Technician OR Certified Emergency Medical Dispatcher
• Certified Flight Communicator within 1 year of hire

Benefits:

• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free  membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP):
  Referrals for childcare, eldercare, & pet care;
  Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Certification(s) and License(s):

Certified Emergency Medical Dispatcher
- Default Issuing Body, Certified Emergency Medical Technician
- State of Pennsylvania, Certified Flight Communicator within 1 Year
- International Association of Medical Transport Communication Specialist, Valid Driver's License
- Default Issuing Body

Skills:

Communication, Computer Literacy, Radio Communications

OUR PURPOSE & VALUES:
Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS:
  We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE:
  We treasure colleagues who humbly strive for excellence.
• LEARNING:
  We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION :
  We…