Desktop support engineer

Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

• Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +). Required 3 Years
• Develop, test, maintain PC images. Required 3 Years
• Experience supporting PC’s in a large domain environment. Required 3 Years
• Install and configure PC hardware and peripherals. Required 3 Years
• Repair PC’s by replacing hard drives, motherboards, memory, etc. Required 3 Years
• Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years
• Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. Required 3 Years
• Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years
• Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) Required 2 Years
• Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 2 Years
• Experience integrating Macintosh systems into an Active Directory Domain environment. Required 1 Year
• Scripting with VBS and Power Shell Highly Desired 2 Years
• Configuration Management Console queries and reporting Highly Desired 2 Years
• SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize Highly Desired 2 Years
• Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Toolkit (MDT). Highly Desired 2 Years
• Microsoft Certification Highly Desired 2 Years
• Able to communicate in a clear manner. Desired 0
• Change oriented – improve processes and confront difficult circumstances in creative ways. Desired 0
• Demonstrated customer focus; building strong customer relationships. Desired 0
• Effectively evaluate information to make correct decisions. Desired 0
• Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. Desired 0
• Strong team player – collaborate with others, be open to other ways of doing things. Desired 0
• Interested in emerging technologies demonstrated through training and attending technical events. Desired 0

• Mid-Senior level

• Contract

• Information Technology

• Computer and Network Security
• Computer Games
• Computer Hardware Manufacturing

Note:

This description reflects responsibilities and qualifications without including extraneous postings or boilerplate. If applicable, EEO statements should be retained elsewhere in the posting.