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Service Desk Specialist
Job in
Danville, Montour County, Pennsylvania, 17822, USA
Listed on 2026-02-15
Listing for:
Tranzeal Incorporated
Full Time
position Listed on 2026-02-15
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- Using basic IT Knowledge and problem solving skills, ask the appropriate probing questions to determine, diagnose and solve computer-related issues
- Using IT tools and expertise, apply the appropriate solution to address the issue and resolve the majority of IT incidents encountered at first contact, in a timely manner
- Provide maximum customer service and issue ownership
- Provide on-call support as scheduled during non-business hours
- Log and document trouble‑shooting steps taken, and solutions applied, in a manner consistent with current knowledgebase practices
- When necessary, escalates incidents to the appropriate next level support team
- Communicate with customers, providing status updates and follow‑up to ensure satisfaction
- Communicate trends and undocumented issues to supervisor, Floor Coach, NOC, and other IT teams as necessary
- Complete additional tasks and projects as assigned by Service Desk leadership
- Knowledge of computer, printer, and network troubleshooting and installation procedures
- Demonstrated ability to diagnose and troubleshoot Microsoft products
- Demonstrated ability to solve issues with healthcare/clinical applications
- Superior customer service skills and phone etiquette
- Ability to work evening, weekend, and holiday coverage as needed and scheduled.
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