Client Support Specialist

Internet Testing Systems (India) Private Limited | Full time

Coimbatore South, India | Posted on 02/03/2026

Internet Testing Systems India Private Limited (ITS) is a wholly-owned subsidiary of Internet Testing Systems LLC located in Baltimore, US. The Indian branch was established in 2014 and offers a range of technology components and services aimed at developing, maintaining, and supporting online examination programs.

Internet Testing Systems (ITS) is an expanding technology firm that offers state-of-the-art technology and exceptional service to the computer-based testing/examination sector. We place a strong emphasis on fostering strong team dynamics, promoting job satisfaction, and ensuring the success of each team member. Our cutting-edge software environment offers employees opportunities for dramatic skill and knowledge growth. At ITS, we believe in balancing work and fun and understand that a thriving company depends on the well‑being and development of its employees, not their exhaustion.

Internet Testing Systems (ITS) India is a wholly-owned subsidiary of the parent company, Internet Testing Systems, based in Baltimore, US. As a rapidly growing technology company, we provide cutting-edge software products to the computer-based assessment industry. We are currently seeking experienced team players who possess a positive attitude. Owing to our unique and leading-edge software environment, our employees typically experience a significant enhancement in their skills and knowledge.

At Internet Testing Systems, we believe that work should be enjoyable and that nurturing employees is integral to the success of a company.

We are seeking a permanent, full-time Client Support Specialist for our India Team. This office‑based role offers a challenging yet rewarding work environment. As part of a team that promotes growth and focuses on both short and long‑term goals, you will be expected to adhere to Client Support guidelines. Your responsibilities will include providing support to our customers via phone, email, and Instant Messenger, managing projects assigned by management, and fostering cross‑team development.

The ability to listen, adapt, and respond is crucial in this role.

• Support Calls: Manage incoming support calls efficiently and professionally in an 8 hour shift for a 24x7 support.
• Work Schedule: 24x7 -- 8 hour shift schedule, ensuring consistent availability during these days.
• Communication: Promptly respond to customer inquiries via emails, instant messenger requests and phone calls ensuring clear and concise communication.
• On‑call Support: Participate in an on‑call rotation schedule for handling after‑hours calls and escalations, demonstrating flexibility and commitment.
• Project Assistance: Assist with ad hoc projects and tasks as required, showcasing strong organizational and multitasking abilities.
• Technical Support: Provide basic technical support and troubleshooting for ITS applications, demonstrating a willingness to learn and apply new technical knowledge.

• Schedule: Accommodate any 8 hour shift, including weekends and holidays.
• Educational Background: Bachelor’s degree or equivalent experience in an IT environment, preferably with coursework in database‑related fields.
• Operating Systems Knowledge: Familiarity with Windows, Mac, and various mobile operating systems.
• Technical
  
  Skills:
  
  Prior experience with SQL & HTML is highly desirable.
• Problem‑Solving
  
  Skills:
  
  Strong troubleshooting and analytical abilities.
• Customer Service: Exceptional customer service skills with a customer‑first approach.
• Communication
  
  Skills:
  
  Excellent interpersonal and communication skills, both written and verbal.
• Multitasking Ability: Proven ability to manage multiple tasks simultaneously.
• Network Technologies: Basic understanding of network technologies and their applications.
• Industry Knowledge: Familiarity with the testing industry is beneficial.
• Optional Group Health Insurance for Extended Families.