Principal Product Manager, Omnichannel Platform

Make your mark at Comcast — a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award‑winning technology team that turns big ideas into cutting‑edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace.

Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on‑site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

We are looking for a Principal Product Manager to own product strategy and capability roadmaps for enterprise omnichannel experience platforms that support assisted and unassisted customer journeys across digital self‑service, call center, retail, field, IVR, chat, messaging, agent tools, and AI‑enabled support. This is a platform product management role. It is not a channel operations, contact center operations, project management, implementation, engineering delivery, or solution architecture role.

The right candidate has owned product decisions for shared enterprise platforms, including roadmap prioritization, capability sequencing, stakeholder tradeoffs, engineering partnership, and measurable outcomes. Experience with service, sales, retail, digital, or contact center tools is valuable, but this role requires platform ownership, not only platform usage or technical delivery.

This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

You will own the strategy, roadmap, and prioritization for omnichannel platform capabilities that connect customer experiences across assisted and unassisted channels. You will help determine what capabilities shoul​d be built, improved, consolidated, deprecated, or sequenced over time.

You will partner closely with product, engineering, architecture, service, sales, retail, field operations, marketing, data, analytics, privacy, security, and operations teams to translate business and customer needs into scalable platform capabilities.

This role requires clear product judgment: deciding what matters most, aligning senior stakeholders, making tradeoffs, and connecting platform investments to measurable customer, operational, and business outcomes.

• Own product strategy and capability roadmaps for shared enterprise platforms.
• Prioritize competing stakeholder needs across business, operations, analytics, technology, and customer experience partners.
• Translate business goals, customer needs, regulatory requirements, and operational constraints into scalable platform capabilities.
• Partner with engineering, architecture, data, privacy, and security teams to shape scalable, resilient, compliant solutions.
• Make explicit tradeoff decisions across build, buy, defer, consolidate, deprecate, and optimize options.
• Define success metrics and connect platform decisions to measurable business, customer, operational, or technical outcomes.
• Lead roadmap governance, stakeholder alignment, and executive‑level communication.
• Identify capability gaps, platform duplication, operational friction, and opportunities to simplify the ecosystem.
• Use customer, business, platform, and performance data to inform roadmap decisions.
• Bring practical understanding of AI‑enabled product capabilities, including evaluation, governance, risk, and operational readiness.

• Own platform capabilities that connect assisted and unassisted customer experiences across digital self‑service, call center, retail, field, IVR, chat,…