Pet Resort General Manager

Pet Resort General Manager

As the Pet Resort General Manager at K9 Resorts of Malvern, you will plan, direct, and oversee the day-to-day operations of our business. You will lead and manage all departments, ensuring that procedures and policies are followed. Your role is to uphold our mission and values, protect and train our staff, and deliver exceptional guest and client experiences. You will be the leader who educates, inspires, and drives the team towards success.

• Act as a brand ambassador, maintaining a positive reputation in the community.
• Hire and manage all staff members.
• Maintain employee retention through succession planning and annual reviews.
• Delegate responsibilities and expect accountability and feedback.
• Handle all advertising and marketing for the business.
• Personally handle high-level customer complaints or ensure they are managed by an Assistant Manager.
• Be capable of performing any job requirement of any staff member.
• Monitor P&L monthly and control expenses.
• Create, monitor, and report KPIs.
• Hold monthly staff meetings and weekly huddles.

• Minimum of 3 years of managerial experience in the hospitality industry.
• BA or equivalent recommended.
• Customer service-oriented.
• Must be willing to work any shift outside of their schedule upon request of ownership.
• Weekend and holiday hours are required.

• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.

We look forward to meeting you!