Hospital Case Management Team Coordinator

Job Summary

Provides administrative, operational, and coordination support to the Inpatient Care Management team by promoting and maintaining throughput, supporting staff, problem solving, driving quality, and ensuring patients move safely and efficiently through the hospital system.

• Assesses, plans, implements, coordinates, monitors and evaluates all options and services with the goal of optimizing the patient or member’s health status.
• Manages utilization and practice metrics to further refine the delivery of care models to maximize clinical, quality, and fiscal outcomes.
• Facilitates communication among care managers, social workers, physicians, nurses, patients, and external providers to ensure efficient patient care transitions, timely discharge, and compliance with hospital policies and regulatory requirements.
• Coordinate daily activities for the Case Management team, including scheduling meetings, patient care conferences, and interdisciplinary rounds.
• Assist, educate, and guide care managers and social workers with patient referrals, authorizations, and care transition processes.
• Communicate with internal departments and external agencies regarding patient services and post-acute care arrangements.
• Supervises, orients and trains all assigned personnel, while acting as a resource to answer questions and resolve problems.
• Monitors and maintains accurate Case Management documentation and departmental databases.
• Supports compliance with CMS, Joint Commission, and organizational standards, including but not limited to ensuring patients are offered choice for post-hospital needs.
• Supports quality improvement initiatives and departmental audits.
• Assists with addressing performance problems and initiating the disciplinary process as appropriate.
• Communicates significant issues within the Case Management department to leadership.
• Creates and environment of participation, feedback, and escalation pathway.

Education:

Bachelor's Degree-Related Field of Study (Required), Master's Degree-Social Work (Preferred)

Experience:

Minimum of 3 years-Related work experience (Required)

Certification(s) and License(s):

Skills:

Analytical Thinking, Budgeting, Clinical Skills, Leadership, Leads Others, Mentoring Skills

Everything we do is about caring for our patients, our members, our Geisinger family and our communities.

KINDNESS:
We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE:
We treasure colleagues who humbly strive for excellence.

LEARNING:
We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION:
We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY:
We provide a safe environment for our patients and members and the Geisinger family.

• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and benefits for domestic partners.

We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an affirmative action, equal opportunity Employer.

Women and Minorities are Encouraged to Apply.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

* Does not qualify for J-1 waiver.

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