Strategic Account Manager

Overview

Don’t just work somewhere, join Brasseler and be a valued team member of a world-class health care organization!

Provides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world-class healthcare organization. All who join us are accountable to this charge.

Quality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA’s strong reputation of providing high quality, clinician endorsed and innovative dental and medical instrumentation nationally has spanned over 40 years. We have been offering a full-range of products made in the USA since 1976. Many of our products are manufactured at our headquarters in Savannah, GA.

This position is responsible for the Sales and Gross Profit growth assigned accounts within the strategic accounts market segments (ie RDSO, LDSO, NDSO, CHC, and GPO). Consistently contacts the assigned accounts utilizing a consultative sales approach as assigned. Pre-call planning includes review of each account to understand the viability of the account and potential sales opportunities. Establishes/re-establishes/builds relationships with customers’ gatekeepers, main point of contact and decision-makers and sells Brasseler as a comprehensive solution.

Collaborates with Strategic Account Team to provide competitive pricing for customers, within limits or contracts, and utilizes competitive sales plan pricing to achieve the sale. Places customers’ orders over the phone and achieves sales growth on focus products by utilizing call campaigns and promotional offers. Responsible for remaining aware and knowledgeable of promotional programs, competitive products, customer agreement status, and merchandising-marketing practices.

Responsible for learning and utilizing the technology, tools, and reporting provided that offer specialty purchasing history and provide efficiency in call schedule management. Attends product training sessions to develop relationships with internal partners and learns product details and key selling points. Assist customers with resolving any after-sales questions or concerns and product-related technical questions. Works in partnership with internal sales and support teams to provide exceptional customer experience.

• Contacts customers within assigned territory to consistently achieve 100% Sales and Gross Profit goals by utilizing consultative sales techniques.
• Works with support departments to assist customers with order status, product returns, pricing discrepancies and inquiries on account balance.
• Estimated 40% - Manage and grow strategic relationships within National and Regional Dental Support Organizations (DSOs), Community Health Centers (CHCs), and key contacts within Group Purchasing Organizations (GPOs).
• Estimated 20% - Updates and maintains customer records – main point of contact, phone#, e-mail address.
• Estimated 25% - Understands and effectively uses reporting and tools provided to increase Gross Profit and Sales results.
• Estimated 5% - Attend product training sessions and participate to learn product details and key selling points of products and technologies.
• Estimated 5% - Partners with Credit in collecting past due balances from customers buy suggesting alternative payment methods, such as credit cards.
• Estimated 5% - Attends and participates at in-person sales meetings, training programs and conventions as required, including travel time estimation of 5%.
• Works remotely utilizing the technology and tools to support team meetings, general communications, and individual meetings with management.
• Responsible for remaining aware and knowledgeable of promotional programs and merchandising-marketing approaches.
• Adept at navigating complex organizational hierarchies and engaging multiple stakeholders (clinical, administrative, and procurement) to influence decision-making, adoption, and implementation of products across an…