Home Improvement Warranty Technician Job Danville area,Pennsylvania USA,Trades / Skilled Labor

Job description

Job Summary:

Are you tired of wondering if you will be working tomorrow or if you will be getting 40 hours this week?

If so, experience what it is like to work for a professional home improvement company that offers top pay with additional performance incentives and great benefits including 401K with company match. P.J. Fitzpatrick is seeking a Post-Install Customer Care Technician who can diagnose and correct issues associated with warranty claims and punch-list items on products installed by PJ Fitzpatrick, including, but not limited to:
Roofing, Siding, Doors, Windows, Gutters, Trim, and Baths.

Essential

Job Responsibilities

Troubleshoot and diagnose various home repair issues

Communicate repair needs and opportunities to customers

Balance the needs of the customer with the profitability of the project

Generate Sales leads for gutters, roofing, siding, trim, doors, windows, and baths

Create and deliver detailed scopes of work and other forms

Accurately follow procedures

Maintain company vehicle, ensure regular and timely maintenance

Maintain professional appearance and reliability

Deliver the highest level of excellence in customer service

Manage daily schedule with direction from Coordinator

Maintain an active role in own advancement of product knowledge and best practices necessary for all scopes of work

Requirements

Lifting and carrying equipment and materials of up to 100 lbs.

Operating power tools and hand tools

Operating a brake

Climbing ladders

Walking and working on elevated and uneven surfaces (roofs)

Working long hours exposed to the elements

Frequent standing, sitting, crawling, bending, lifting, carrying, walking, kneeling, reaching, balancing, pushing, pulling, etc. in awkward positions

Additional required skills:

Leak detection and resolution
Ability to identify troubleshoot problems
Offer solutions and deliver only the best customer service experience
Self-motivation and a desire to get the job done correctly
Ability to communicate recommendations for additional repairs and/ or replacement solutions to the customer

Benefits

Paid Training
Overtime
Company vehicle with gas card and EZ Pass – You take vehicle home!
Medical, Dental, Vision and Life Insurance
Company Cell Phone and Tablet (iPhone and iPad)
401k with Company Match
Generous Performance Incentives
Fun atmosphere with regular games, contests, prizes, company events, and extra prizes
Paid Personal Time Off - including the day off for your birthday!
Equipment and tools such as a brake, ladders, power tools.

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