Box Office Representative

Job Description

The Box Office Representative will attend to ticket sales and ticket distribution for the entertainment department. In this position, you will be directly responsible for selling tickets, troubleshooting ticketing issues, and serving as a guided resource for all guest questions. Creating a memorable guest experience and having a working knowledge of all Caesars shows at The Pantheon is expected of you in this position.

• Accurately process ticket transactions using the Ticketmaster ticketing system, including sales, exchanges, and refunds. Ensure proper collection of payment and documentation for all guests attending shows.
• Provide prompt, courteous, and knowledgeable assistance to guests regarding show schedules, seating options, and ticket availability. Resolve ticketing issues efficiently to ensure a seamless guest experience.
• Collaborate with the casino marketing team to manage the distribution and processing of VIP and complimentary casino tickets. Maintain accurate records of all VIP transactions.
• Troubleshoot and resolve ticketing discrepancies, technical issues, and guest concerns with professionalism and urgency.
• Create and maintain a positive working environment.
• Deliver exceptional, guest-focused customer service at all times, ensuring a welcoming and positive experience for every patron.
• Support the Box Office Supervisor with daily operations, administrative tasks, and overall ticketing workflow as needed.
• Assist guests with purchasing tickets through Ticketmaster, including troubleshooting issues and guiding them through the process.
• Manage will-call operations, including distributing tickets accurately and efficiently to guests and Caesars Rewards members upon arrival.
• Provide accurate information regarding events, seating, pricing, and venue policies to guests in person and over the phone.
• Maintain organized and secure handling of tickets, cash, and related transaction materials.

• HS diploma or GED.
• Entertainment Experience.
• Excellent customer service and communication skills.
• Ability to work with the public and enjoy customer interactions.
• Good speaking voice and quick thinking ability.
• Ability to work as part of a team and get along with co-workers.
• Flexibility to work any day of the week and any shift.
• Well-groomed appearance meeting company standards.
• Ability to work independently with little supervision.
• Physical ability to maneuver throughout event areas and stand for long periods.
• Ability to bend, crouch, stoop, kneel, crawl, twist, and balance when interacting with guests.
• Ability to lift up to 20 pounds.
• Proficiency in reading, writing, speaking, and understanding English.
• Tolerance for areas containing secondary smoke.

Wage $18.00 per hour