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Guest Experience Associate

Job in Danville, Virginia, 24540, USA
Listing for: 1915 South / Ashley
Full Time position
Listed on 2026-07-16
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 32000 - 42000 USD Yearly USD 32000.00 42000.00 YEAR
Job Description & How to Apply Below

1915 South is seeking an Associate of Guest Solutions to be on the front line of the guest experience, handling calls, service and warranty claims, delivery coordination, order management, and virtual in-store support via tablet and Teams.

This role owns the full guest journey with cross-training across all functions, aiming to meet KPIs for CSAT, first-contact resolution, and saves, while joining team huddles and coaching sessions.

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Position Requirements
10+ Years work experience
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