Poker Assistant Manager

ESSENTIAL JOB FUNCTIONS:

* Responsible for assisting the Poker Manager in leading all departmental initiatives related to the casino hiring, training, process/procedure development, and product/equipment/supplies acquisition and installation.

* Assisting the Poker Manager in the overall operation, supervision, and administration of the Poker Department.

* Maintains the Poker Room banks and all variances in the Poker Department.

* Assists in the development of short- and long-range plans for the Poker department.

* Responsible for assisting in the planning and successful execution of property poker tournaments, ensuring compliance with regulations.

* Maintains relationships with valued gaming guests and markets the gaming product to potential high-limit guests.

* In charge of all Poker Supervisors, Poker Clerks and Poker Dealers.

* Help with regular reports on the status of each shift including morale, technical skill levels of employees, and staffing requirements.

* Understanding procedures to uphold strict adherence to state regulations and internal controls related to departmental processes.

* Recommends policy changes according to procedure.

* Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interest of the customer, employee, and company.

* Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play.

* Provides an outstanding Poker experience/environment.

* Responsible for the achievement of Total Service objectives and return visits of profitable customers. Participates in the supervision, operation, and/or support of the CVA Bad Beat system(s).

EDUCATION and/or

EXPERIENCE:

* Bachelor's degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.

* Minimum of five years' Poker operations experience with progressive supervisory/management experience required.

* Literate and fluent in English

* Demonstrated ability to communicate effectively, both verbal and written

* Demonstrated ability to deal effectively with employees at all levels.

* Strong organizational and analytical skills

* Computer literacy

* Ability to handle complex and emotional issues.

* Acts as a role model to other employees and always leads by example.

* Adheres to all regulatory, company, and department policies and procedures.

* Must project professionalism and possess excellent verbal and written communication skills.

* Professional appearance.

* Must be able to work any shift.

* Team player.

* Must be able to obtain a required VA Gaming license.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

* Must be able to work independently.

* Must be able to sit, stand or walk for long periods (4 hours).

* Must be able to respond calmly and make rational decisions when handling employee conflicts.

* Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.

* Must be able to lift and carry up to 25 lbs.; and can push, pull, reach, bend, twist, stoop, and kneel.

* Respond to visual and aural cues.

* Must have manual dexterity to operate a computer and other necessary office equipment.

* Must be able to tolerate areas containing dust, loud noises, and bright lights.

* Must be able to work varied shifts, weekends and holidays as needed.

* Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.

* The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

* They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

* Caesars Entertainment reserves the right to make changes to the job description whenever necessary.