Table Games Shift Manager

JOB SUMMARY

Responsible for the day to day operation and conduct of Table Games for the assigned shift by federal, state, and local gaming regulations, as well as company policies, procedures, and internal controls.

• Assists in implementing policies and procedures and in directing personnel by management policies and objectives and the efficient operation of all table games on a particular shift.
• Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions.
• Recommends policy changes according to procedure.
• Deals with the difficult circumstances that arise on the gaming floor in a constructive and business‑like manner, balancing the interest of the customer, employee, and company.
• Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play.
• Provides an outstanding gaming experience/environment.
• Ensures that all Table Games employees adhere to company policies, procedures, and internal controls, as well as Virginia Lottery rules and regulations.
• Communicates clearly and regularly the department goals and expectations to table games employees.
• Aligns department to provide differentiated service to Seven Stars and Diamond customers.
• Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving the same.
• Attends guest events; builds rapport with premium players and handles any customer concern that cannot be resolved by subordinate employees.
• Investigates reports of variances and takes appropriate action by company and departmental policies and procedures, as necessary, ensuring regulatory compliance and monitoring the internal control environment of the department.
• Maintains appropriate staffing levels by assisting in the selection process of new hires, training, scheduling, disciplining, rewarding, evaluating performance, and recommending promotions and terminations fairly and equitably.
• Maintains a working knowledge of all local jurisdictional gaming laws, liquor laws, and table games regulations, as well as company policies, procedures, and internal controls.
• Facilitates the flow of information throughout the department and property by attending regularly scheduled department meetings.
• Ensures integrity and security of company funds and assets within the department on assigned shifts.
• Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions.