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Job Description & How to Apply Below
* Verifies fill slips, credit slips, and markers pertaining to games in the assigned area.
* Settles disputes that arise from guests in the Table Games area, referring those, either at a pre-determined threshold or a certain degree of difficulty to your manager.
* Assures guest development by interacting with guests and modeling interactive skills with guests and fellow employees.
* Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest.
* Reports any situation to their assigned superior.
* Rates all guests and promotes and creates Total Reward cards for new and existing patrons.
* Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements.
* Accurately maintains table game inventories and player win/losses.
* Changes cards/dice. Opens and closes games.
* Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and aids, problem resolution and service recovery, if necessary.
* Counsels, guides, coaches, and instructs assigned personnel in the proper performance of their duties.
* Champions all Family Style Service Programs and Service Standards adopted by the company and always sets an example of these standards when on shift.
* Prepares and coordinates the periodical performance review of assigned personnel as determined by management.
* Understands and enforces all company policies and procedures.
* Informs Shift Manager and Assistant Shift Manager of potential safety problems.
* Maintains key security.
* Delivers and completes minimum required standards for all property initiatives, including Evaluations, Family Style Service Standards and Game Knowledge requirements.
* Attends all mandatory meetings required by the company/department.
* Provides leadership and guidance to your team of dealers and to your daily pit staff working with you at any given time.
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