Ticketing and Entertainment Supervisor

Job Description

Responsible for assisting the Entertainment & Production Manager with all ticketing operations and the daily office functions of the Entertainment Department. This role involves managing entertainment project timelines, tracking progress, coordinating entertainment creative requests/routing, and reporting on various aspects of the department's performance.

• Supervise the Ticketing, Box Office and Ushering staff, ensuring all operations run smoothly.
• Schedule all Entertainment representatives as needed for property events.
• Coordinate entertainment in Thread Bar, Outdoor Pool and other property areas outside of The Pantheon.
• Maintain accurate information on all venues and event details.
• Resolve all guest questions and requests during pre‑seating/seating of events.
• Lead entertainment employee engagement efforts and develop staff to provide superior customer service.
• Train and supervise staff in all ticketing operations.
• Handle customer relations and provide management updates on any ticketing issues.
• Perform administrative duties for the Entertainment Department.
• Act as show day liaison between departments.
• Answer Entertainment telephones.
• Monitor radio traffic for the Entertainment Department.
• Dispatch AV Techs as needed.
• Manage entertainment project timelines, ensuring all tasks are completed on schedule.
• Track progress of entertainment projects and provide regular updates to management.
• Coordinate the request and routing of entertainment creative materials, ensuring timely delivery and approval.
• Prepare and present regular reports on ticket sales, staff performance, and other key metrics to management.
• Support planning and execution of inside sales events.
• Perform special assignments for management as needed.
• Upsell tickets.
• Support artist merchandise sales.
• Other duties as assigned.

• Bachelor’s degree preferred.
• Experience in Entertainment management or related experience is preferred.
• Experience with Ticketmaster or other proprietary ticket systems.
• Must be able to obtain the required Gaming License.
• Must be at least 21 years of age.

Wage: $45,000-$60,000 per year

• Must be able to lift and carry 25 pounds.
• Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job.
• Ability to simultaneously manage several projects and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Respond to visual and aural cues.
• Fast‑paced environment, multiple tasks to be handled under time constraint.
• Must be able to work flexible hours including evenings, weekends, and holidays as needed.
• Must be able to speak, read, write and understand English.
• Must be able to tolerate areas containing secondhand smoke.
• Ability to maintain regular, predictable attendance according to schedule.