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Job Description & How to Apply Below
HOW YOU WILL CREATE THE EXTRAORDINARY
* Performs the duties of a DRASM by supervising the Supervisors.
* In the absence of a Table Games Shift Manager, performs the duties of the Table Games Shift Manager
* Assists in implementing policies and procedures and in directing personnel in accordance with management policies and objectives and the efficient operation of all table games and poker on a particular shift.
* Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions.
* Recommends policy changes according to procedure.
* Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interests of the customer, employee, and company.
* Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play.
* Provides an outstanding gaming experience/environment.
* Ensures that all table games and poker employees adhere to company policies, procedures, and internal controls, as well as VA Lottery rules and regulations.
* Communicate clearly and regularly the department goals and expectations to table games and poker employees.
* Aligns department to provide differentiated service to Seven Stars and Diamond customers.
* Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving the same.
* Attends guest events; builds rapport with premium players and handles any customer concern that cannot be resolved by subordinate employees.
* Investigate reports of variances and take appropriate action in accordance with company and departmental policies and procedures, as necessary.
* Ensures regulatory compliance with all policies and procedures and monitors the internal control environment of the department.
* Maintains a working knowledge of all local jurisdictional gaming laws, liquor laws table games, and poker regulations, as well as company policies, procedures, and internal controls.
* Facilitates the flow of information throughout the department and property by attending regularly scheduled department meetings.
* Ensures integrity and security of company funds and assets within the department on assigned shifts.
* Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning, and promotions.
* Familiarization with all Caesars Brand programs and systems.
* Complimentary privileges within prescribed limits in accordance with the approved comp matrix.
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