Entertainment Coordinator

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: “Create the Extraordinary”

Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values
: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Entertainment Coordinator is responsible for supporting the Entertainment Team and Marketing Department in maintaining a positive front‑of‑house experience for entertainment shows at The Pantheon. This role performs administrative duties and coordinates front‑of‑house needs, including scheduling and managing ushers and volunteer staff on show days.

The position requires strong communication skills and the ability to foster a positive, guest‑focused atmosphere.

• Schedule ushers monthly and coordinate ushers and volunteer staff on show days
• Update and maintain the entertainment calendar, trackers, and department inventory
• Ensure entertainment signage is properly displayed and removed when appropriate
• Troubleshoot ticketing issues and resolve guest complaints and requests on show days
• Assist management with ticketing and box office operations through Ticketmaster (Archtics & TM1)
• Program ticket scanners and provide ticket scanning reports to IT
• Deliver exceptional customer service to all guests, including casino VIP guests
• Provide additional operational support to Thread Bar & Pool Entertainment
• Perform other duties as assigned

• Must be 21 years of age or older upon employment.
• Degree in Marketing, Communications, Business Administration, or equivalent experience in gaming, entertainment, or hospitality preferred
• Ability to type at least 35 words per minute
• Strong interpersonal and teamwork skills
• Ability to maintain composure and deliver excellent guest service in all situations
• Working knowledge of Ticketmaster systems (Archtics, Host, TM1) preferred
• Wage: $20.00 per hour

• Must be able to work flexible hours, including evenings, weekends, and holidays as needed
• Must be able to speak, read, write, and understand English
• Must be able to tolerate areas containing secondhand smoke
• Ability to maintain regular, predictable attendance according to schedule
• Ability to work in a fast‑paced environment and manage multiple tasks under time constraints
• Must be able to handle high business volume and sensitive situations involving team members and guests
• Ability to manage multiple projects and adapt to changing priorities and unforeseen challenges
• Must be able to respond to visual and aural cues
• Must have manual dexterity to operate office equipment
• Must be able to recognize and respond to individuals with questions
• Must be able to maneuver around the office and property
• Must be able to work independently
• Must be able to lift and carry up to 10 pounds
• Must be able to bend, crouch, kneel, twist, and work at a desk or counter when performing job functions

We believe in delivering family‑style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the…