Sportsbook Supervisor

Job Description

• Oversee the day-to-day activities of the sports book, ensuring efficient operations and a high level of guest service.
• Supervise, train, and mentor sports book ticket writers, ensuring they adhere to policies and provide excellent customer service.
• Address and resolve any guest issues or disputes promptly and professionally, maintaining a positive guest experience.
• Ensure that sports book operations comply with all regulatory and company policies, including gaming laws and anti-money laundering protocols.
• Monitor the ticket-writing process to ensure accuracy in bets, payouts, and record-keeping.
• Assist with daily reporting, handle financial transactions, and maintain accurate records of bets placed and payouts made.
• Assist in creating and managing team schedules to ensure adequate coverage during peak and off-peak hours.
• Support sports book promotional activities, special events, and marketing initiatives to drive business growth.
• Provide feedback to management on operational improvements and contribute ideas to enhance the guest experience.

• 2+ years of experience in sports book operations or a similar role within the gaming industry.
• Must be able to use a computer and relevant software for job-related tasks.
• Proven ability to lead, train, and motivate a team in a fast-paced environment.
• Strong communication and problem-solving skills, with a focus on delivering exceptional guest service.
• Ability to handle transactions and record-keeping with high accuracy.
• A solid understanding of sports betting types, odds, and sports book technology.
• Familiarity with gaming regulations and compliance requirements.
• Willingness to work a flexible schedule, including nights, weekends, and holidays.
• Responsibility for understanding and adhering to all company and VA Lottery compliance requirements.
• Must be able to obtain a VA Lottery License.

• Ability to stand for extended periods.
• Must be able to lift, pull, or push up to 25 lbs.
• Ability to write for long periods.
• Ability to twist, bend, and reach without significant restrictions.
• Willingness to work in an environment that may be exposed to smoke.
• Must be able to tolerate exposure to bright lights and flashing lights for extended periods of time.

Wage : $22.00 an hour