Credit Solutions Advisor - Danville

Job Description

Position:
Credit Solutions Advisor II (Mortgage Origination)

• Originate loans for clients with residential mortgage needs.
• Deliver First Mortgage, HELOC, Auto Loans, Credit Cards and Core Banking products in person or by telephone.
• Balance sales performance, operational risk, and client relationship care.
• Provide personalized service and guidance through full spectrum of borrowing and banking offerings.
• Build and deepen client relationships, recommend financial services aligned to client priorities.
• Present home lending product solutions, submit mortgage applications, assist clients gather supporting documentation, and keep them informed throughout the process.
• Conduct outreach and pipeline management, consistent follow-up to meet client needs.
• Respond to client requests, refer to appropriate internal partners.
• Partner with financial center leaders, performance managers, and market leaders to provide guidance and coaching to associates.

• Minimum 2 years of mortgage origination experience or equivalent experience demonstrating assessment of client needs, leadership, trust building, and consultative sales.
• Active listening skills and desire to interact proactively with clients.
• Professional, effective, and confident communication in person and over the phone.
• Critical thinking to analyze financial and credit data, advise clients.
• Excellent customer service skills, managing full client end‑to‑end experience and problem resolution.
• Strong written and verbal communication skills.
• Ability to handle ambiguity and adapt to changing circumstances.
• Dedicated, enthusiastic, driven, performance‑oriented with strong work ethic.
• Flexibility to work weekends and/or extended hours as needed.
• Team player and collaborator, translating knowledge into strong relationships internally and externally.
• Ability to learn and understand technology.
• Commitment to professional ethics, thorough regulatory due diligence, compliance with Federal and State policies.
• Requirement to register with the federal SAFE Act registry and pass required background check.

• Experience in a loan origination role in a retail environment and knowledge of Mortgage Products (Conventional, Jumbo, HELOC, Government).
• Knowledge of credit and home lending requirements.
• Experience working in a financial center where goals were met or exceeded.
• Ability to analyze and comprehend complex financial data and provide alternatives.
• Knowledge of banking products and services.
• Solid time‑management skills, ability to organize and prioritize multiple tasks.
• Understanding of structuring, processing, underwriting and closing procedures.
• Knowledge of Federal regulations governing real estate lending, FHA and HUD guidelines.
• Experience with other lending products (Credit Card, Vehicle Loans).
• Strong computer and MS Office skills.

Minimum Education:

High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States of America)

Hours per week: 40

Hourly Pay: $25.00 – $29.61, dependent on experience, education, and skill set.

Eligible for formulaic incentive plan and benefits per role.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for this position: FDIC, Safe Act/Loan Originators.

Required SAFE™ Act registration; failure to obtain or maintain registration can result in termination.

Bank of America is an equal opportunity employer.