Executive Casino Host

How You Will Create the Extraordinary

• Uphold Caesars Entertainment’s business objectives, ethics, and values in alignment with the Code of Commitment and Mission, Vision, and Values.
• Generate casino revenue by developing VIP accounts and maximizing existing revenue streams through database utilization and creative marketing initiatives.
• Build loyalty among VIP guests using effective relationship‑building, marketing, and upscale sales techniques.
• Maintain consistent contact with VIP players through phone calls and in‑person interactions to achieve gaming revenue goals set by management.
• Utilize transportation resources to support guest needs.
• Participate in special events, social functions, and guest‑facing activities.
• Anticipate and respond to guest needs, including transportation, accommodations, and itinerary support.
• Coordinate with internal partners (Gaming, Hotel, Food & Beverage, etc.) to ensure seamless delivery of pre‑trip and on‑property experiences.
• Establish, coordinate, and lead VIP events both on and off property.
• Handle difficult guest situations professionally, calmly, and with sound judgment.
• Exercise comping authority within established guidelines.
• Comply with all applicable laws, regulations, and company policies while demonstrating the highest level of integrity.
• Support internal clients and maintain strong working relationships across departments.
• Identify opportunities to improve efficiency, service delivery, or business outcomes.
• Communicate program updates and changes to relevant stakeholders.
• Monitor progress on initiatives and maintain awareness of existing and upcoming products or services.
• Stay informed on industry trends, market developments, and competitor activities.
• Continue developing skills to manage increasingly complex guest and business needs.
• Provide accurate, timely information and seek answers when needed.
• Adhere to all regulatory, departmental, and company policies and procedures.

• Ability to stoop, bend, reach, kneel, twist, and grip items.
• Ability to move throughout all areas of the casino.
• Ability to operate effectively in stressful situations.
• Ability to read, write, speak, and understand English.
• Ability to respond to visual and auditory cues.
• Ability to work in small, shared office spaces.
• Ability to lift up to 25 lbs.
• Ability to tolerate varying noise levels, temperatures, crowds, illumination, vibration, and secondhand smoke.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

• High school diploma or GED required; BSBA preferred.
• Three to five years of casino/hotel, customer service, host, or account management experience required (luxury service experience preferred).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to make independent decisions that enhance guest experience and program profitability.
• Strong time‑management skills with the ability to handle multiple tasks simultaneously.
• Proficiency with customer Point‑of‑Service systems.
• Excellent interpersonal, communication, problem‑solving, and analytical skills.
• Strong customer service orientation with a process‑driven mindset.
• Effective networking abilities and community engagement awareness.
• Professional appearance and hygiene.
• Strong written and verbal communication skills.
• Ability to apply sales techniques to maximize performance.
• Demonstrated ability to anticipate guest needs, build loyalty, and collaborate with others.
• Professionalism, composure, and strong functional knowledge.