Front Desk Agent

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: “Create the Extraordinary"

Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values
: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

As a Front Desk Agent, you will be responsible for completing arrival and departure transactions for guests checking in and out of the hotel in person, electronically, via phone call or at kiosk stations. Additionally, front desk agents are resources for all guest questions, providing services with an upbeat and positive attitude and is the first line of defense when resolving guest complaints.

Process check-in and check-out transactions for guests

Greet guests in the lobby and help with line management and crowd control

Assist guests with their self-check in and check out needs at kiosk stations

Handle end of the day bookkeeping,auditing and account reconciliation

Assist guests with questions about the city and property

Assist guests with booking dinner, shows,etc.

Assists with guest service recovery when possible

Answer guest and team member phone or radio calls

Maintains and upbeat and positive attitude at all times

Responsible for being knowledgeable of current events in hotel toassistguests

Acts as a liaison on behalf of the guest toexpediteguest requests

Maintains a professional and courteous attitude towards all guests (internal and external)

Anticipatingguests’needs and guest expectations

Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios;

keeps stations neat and well stocked with supplies.

Any other task/duties as assigned

HS diploma or GED.

One or more years of appropriateexperience;or equivalent combination of education and experience.

Must be at least 21 years of age.

Strong Interpersonal and communication skills.

Proficiency in a second language would be beneficial.

Self-starter with strong problem-solving ability

One year’s experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player

Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke

Close knit environment, with constant co-worker involvement

Must be able to complete several tasks at once with accuracy

Must be able to stand and walk forentireshift (an average8-hourshift) while moving from kiosk to kiosk as needed toassistguests.

Ability to uphold anddemonstratethe highest level of integrity in all situations and recognize standards required by a regulated business.

Wage: 15.00 per hour

ADDITIONAL REQUIREMENTS

May be subject to smoking environment and moderate noise.

Fast paced, high volume environment involving constant

Must be able to stoop,reachandbendas necessary.

Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention.…