Lead Concierge

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence."
Our Values
: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Ensures the flawless information about each treatment, delivery of exceptional service in scheduling of massages appointments, information about the retail products and sales of retail products.

Initiate and engage in conversations in a professional and friendly manner.

Hold the Guest Service staff accountable for the Spa/Salon SOP standards of cleanliness and service.

Ensure confidentiality with respect to guest and employee information.

Oversees Spa Attendant, Spa Concierges employee relations, training, product levels, servicestandardsand linen running for both male and female spa facilities.

Provides excellent guest experience, answering telephones, checking in guests, making reservations, providingtoursandmaintainingdaily cleanliness of facility during operating hours.

Assists managers in creating schedules to ensure appropriate staffing levels according to business volumes,i.e.special events, holidays, weekends, groups, etc.

Is a role model for treatment enhancements and product recommendations.

Performs and sets up all non-treatment provider experiences including but not limited to experience bar and bath services.

Is a liaison for retail team members and supports training, education, and upholds SOP service standards with them.

Conducts onboarding training with new team members including product and treatment knowledge training programs.

Supports performance review input.

Resolve and document problems, provide open communication.

Support coordination of the activities of team members.

Provide information and assist employee sand foster good employee relations.

Supervise maintenance and sanitationstandardofresponsibleareasincluding but not limited to gym, lounge areas, rotundas, Salon, retail space, locker rooms, closets, storage, offices, and break room areas.

Liaison between guest service team members and management team to ensure proper communication amongst all team members. Acts as a resource between employees and spa/salonmanagerto resolve work related conflicts.

Reviews and determines appropriate resolutionensuring policy and procedures are consistently followed.

Handles guests with problems prior to a supervisor intervention

Maintain knowledge and understanding of treatments/physiological effects/contraindications.

Maintain spafacilityby performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanityareaand all surrounding areas).

Uphold spa decor bymaintainingthe set-up and cleanliness of the guest spaces and break room areas.

Handles guest requests and questions in a calm, professional, and courteous manner. Comfortable around guests in a state of undress.

Ensureguestsservices are started on time and end on time.

Ensure all guest checks are closed out in an efficient and accurate manner.

Ensure team members are on time for their day, their guests, and in their appropriate room/stationat all times.

Communicate and describe in an articulate…