Supervisor Front Desk

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Front Desk Supervisor will oversee the daily management of our hotel reception area. The individual must have strong communication skills, a friendly attitude and a high level of personal organization to ensure the smooth performance of front desk duties.

Trains, motivates, evaluates, supervises and assists staff to ensure that team members receive adequate guidance and resources to accomplish established job requirements.

Supervises and directs guest check in and check out process and the provisions of transportation services to ensure that procedures are followed and that guests are helped quickly and in a courteous and safe manner according to Caesars Virginia standards.

Counsels, guides and instructs the Front Desk Agents in the daily performance of their duties and provides exceptional leadership.

Ensures the needs of guests are being met and are consistent with the standards established by management. Attends to guests’ complaints and requests as necessary and remains focused on quality guest services.

Oversee the operations of the hotel as Manager on Duty in the absence of the Front Office Manager and/or Front Office Manager.

Handling complex guest service situations such as room moves and unassigned reservations. Acts as communication center between guests and various internal departments to ensure guest satisfaction.

Coordinates with Reservations, Bell/valet and Housekeeping toensure guest satisfaction.

Monitors equipment operations to ensure proper function; requests maintenance or revision as necessary.

Monitors stock par levels to ensure adequate supply levels are maintained; prepares supply orders as necessary

Perform other duties as assigned by management.

QUALIFICATIONS:

Good experience with office machines (such as fax machines and printers)

Good practical knowledge of MS Office ٫ particularly Excel and Word ٫ and proficiency in English (oral and written)

Strong communication and interpersonal skills

Good organizational ٫ multitasking and problem-solving skills

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Wage: $20.00 per hour

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

May be subject to smoking environment and moderate noise.

• Fast paced, high volume environment involving constant

Must be able to stoop, reach and bend as necessary.

Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize…