Information Technology Service Technician

Information Technology Service Technician (5030)

Location: Danville, VA 24540

Type: Compliance & Information Systems Division

Degree: Associates

Under the supervision of the Information Technology Manager, the Information Technology Service Technician will assist in the overall successful management of the Agency’s computer-based information systems. This includes setting up personal computers with appropriate software to connect to network, providing technical support to agency staff at each location for all hardware/software troubleshooting, and installing third‑party peripherals (printers, scanners, etc). This person serves as the first response for Help Desk support for end users related to hardware and software problems and is also responsible for ordering computers and printer supplies.

Associate’s Degree in Computer Science, Information Systems or related field OR Four years of professional experience in the Information Technology field and the obtainment of Associate’s Degree within 18 months of hire date in computer science, computer information systems or related field

Fingerprints, State and FBI criminal record reports, drug test, and central registry (CANIS) report will be required upon request. Our Agency maintains a drug‑free workplace.

$43,722 - $76,514

Employees of the Agency and applicants for employment shall be afforded equal opportunity in all aspects of employment, without regard to race, religion, color, national origin, political affiliation, age, gender, sexual orientation, disabilities, or marital status, except where religion, national origin, or gender is a bona fide occupational qualification reasonably necessary to the normal operation of the Agency.