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Job Description & How to Apply Below
* Overseeing day-to-day Slot Operations.
* Responsible for monitoring staffing levels, and bank/floor assignments daily and weekly schedules to include breaks.
* Directly responsible for training slot employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities.
* Monitors compliance with all established company, departmental, and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations.
* Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.
* Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills.
* Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
* Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time, and accurate.
* Monitors the performance of all employees and provides training and coaching as necessary.
* Responsible for making sure there is supervision on the floor and available to employees and guests at all times.
* Make recommendations to the Director of Casino Operations to improve the efficiency of the department and build the business. Builds a rapport and coordinates daily functions with support service departments.
* EDUCATION and/or
EXPERIENCE:
* Work requires effective communication in English, both verbal and written form in a professional manner.
* Minimum of three to five years of experience in Casino Gaming,
* A minimum of three years as a Slots Department team leader managing all three shifts is strongly preferred.
* Must have a track record of personally providing excellent customer service.
* Must be able to get along with co-workers and work as a team.
* Work requires the ability to compile, compute, and analyze pertinent data needed for reports.
* Must be able to obtain a required Gaming License.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
* Must be able to work independently.
* Must be able to sit, stand or walk for long periods (4 hours).
* Must be able to respond calmly and make rational decisions when handling employee conflicts.
* Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
* Must be able to lift and carry up to 25 lbs.; and can push, pull, reach, bend, twist, stoop, and kneel.
* Respond to visual and aural cues.
* Must have the manual dexterity to operate a computer and other necessary office equipment.
* Must be able to tolerate areas containing dust, loud noises, and bright lights.
* Must be able to work varied shifts, weekends and holidays as needed.
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