Service Manager

Our client has a proud, multi-generation legacy in the contracting industry, specializing in heating, cooling, and sheet metal services. What began as a small family operation has grown into a trusted provider of HVAC installation, maintenance, and repair, as well as custom sheet metal fabrication. Their work is centered on creating environments that are more comfortable, safe, and energy-efficient for both residential and commercial customers.

Location:

Danville, Virginia- onsite role

Job Description:

Our client is seeking an HVAC Service Manager to lead the residential HVAC service department, with full ownership of technician performance, customer experience, and daily KPI execution. This is a hands-on, lead-from-the-front role focused on coaching, process adherence, and accountability.

Success in this role is driven by developing and mentoring technicians, increasing sold hours and departmental revenue, improving lead flips to the sales team, and proactively preventing customer escalations through strong leadership, follow-through, and consistent execution of established processes.

Responsibilities:

• Proven experience leading a field service team
• Ability to coach technicians on execution, customer communication, and consistency in the home.
• Strong proficiency with spreadsheets, dashboards, and service reporting-comfortable turning data into actions and coaching plans.
• Strong written and verbal communication skills; calm, clear, and credible under pressure.

Compensation & Benefits:

• Base = $65k - $70k
• Variable Bonus: $10k-$20k
• Projected Year 1 Earnings = $75k -$90k
• Health Benefits:
  
  60% covered the employee's premium
• Dental and Vision Benefits
• 401 (k) with 4% company match (after 90 days of employment)
• PTO - starts after 90 days of employment
• Company paid holidays
• Company car, phone, laptop