Shop Clerk - Engine

Overview

The Shop Clerk will report directly to the branch Service Manager and will be responsible for supporting all branch Service Department personnel through a variety of administrative duties including handling incoming calls, opening and closing work orders, adjusting time on work orders, producing reports for Service Management, and other duties not specified.

• Handle incoming phone calls to the branch
• Take and deliver messages to branch personnel
• Effectively communicate with Service Department Personnel to address customer needs
• Open and properly segment work orders applying correct codes and tax information
• Handle closing of Work Orders in a timely fashion
• Adjust Service Technician time when necessary
• Obtain purchase orders from customers as required
• Generate purchase orders for the service department
• Produce reports for Service Management as required
• Other duties assigned by Service Management

Education
High school diploma or the equivalent

Experience
Prior clerical or administrative experience is desired. Experience and demonstrated skill using personal computers including Microsoft Excel and basic typing skills are required for this position. Must possess or demonstrate the ability to quickly acquire the following required Skills and

Competencies:

• Telephone and verbal communication skills
• Written communication skills
• Organizational skills
• Microsoft Share Point
• Microsoft Dynamics AX 2012

Job Training
Microsoft Word - Basic
Microsoft Excel - Basic and Intermediate
Business communication skills training
OSHA & MSHA required training
Compliance training

Work is normally performed in a Service Department shop office environment. Some work must be performed in the shop environment with limited exposure to physical risk. No or very limited physical effort is required for this position.

• Speaking
• Listening
• Writing
• Typing
• Reaching
• Kneeling
• Grasping
• Stooping
• Lifting up to 25 lbs.

• Tripping, slipping, falling
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress
• Potential harm from operating office equipment
• Injury from lifting

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.