Appointment Setters​/BDC Customer Service Reps

We are seeking full-time Special Finance BDC Appointment Setters to contact potential customers who have requested help via phone and online to schedule appointments for the finance department to discuss special auto financing options. There is no cold calling. Phone sales experience is helpful.

Employees receive excellent training and support from our management team, as well as a performance‑based pay plan that includes $15 per hour training pay plus a lucrative bonus average $24 per hour.

• Contact customers who have requested help: Make outbound calls to schedule appointments for auto financing discussions.
• Manage leads: Follow up with leads who are not ready to book and with customers who did not show up for appointments.
• Use CRM software: Log calls, track interactions, and manage customer information in a CRM system.
• Confirm appointments: Contact customers to confirm appointments and minimize no‑shows.
• Address customer concerns: Answer questions and handle needs before the dealership visit.
• Provide excellent customer service: Offer professional and courteous service throughout the appointment‑setting process.

• Communication and sales skills: Excellent verbal and written communication and persuasion/sales abilities are essential.
• Computer proficiency: Strong skills for using CRM software and other dealership tools.
• Organizational skills: Ability to manage a high volume of calls and follow up efficiently.
• Customer service experience: Previous experience in customer service, sales, or telemarketing preferred.
• Enthusiasm: Cheerful and enthusiastic disposition for positive interactions.

Earn what you deserve: $15 per hour training pay plus a lucrative bonus plan, averaging $24 per hour.