Telecommunicator I

Description

The purpose of this position is to respond to emergency and non-emergency calls for service by dispatching police units while monitoring the status of the call and maintaining contact with all appropriate emergency service agencies. The position requires professionalism, discretion, and confidentiality while coordinating communication during emergency and non-emergency scenarios.

• Responds to emergency and non-emergency calls from the public by dispatching police response; communicates with callers to obtain accurate and essential information; may handle multiple emergency calls simultaneously; analyzes information collected to determine the appropriate response unit; uses a two-way radio, telephone messages, and multi-line phone systems.
• Enters call information into the computer using a Computer-Aided Dispatch (CAD) System, and NCIC/ACJIC systems; ensures accuracy of information entered while maintaining contact with the reporting party so the original call is regularly updated
• Continually relays and records accurate, updated information to necessary parties as received in order to assist with establishing priority and timely response to calls; records vital information; inputs and retrieves computerized data
• Notifies supervisor of all emergency and serious complaints and calls.
• Enters new warrants into computer system; purges warrant recalls from database; performs driver’s license checks on new warrants to retrieve expiration dates; retrieves criminal and driver histories for officers, jail staff, and the court system, as needed.
• Monitors camera system for security of employees, visitors, and prisoners
• Receives and dispatches calls for animal control
• Assists other police divisions as necessary when not actively responding to a call.
• Serves as receptionist and switchboard operator, and receives and disburses phone messages as necessary.
• Attends training and/or meetings
• Performs other related duties as assigned

The purpose of this position is to respond to emergency and non-emergency calls for service by dispatching police units while monitoring the status of the call and maintaining contact with all appropriate emergency service agencies. The position requires professionalism, discretion, and confidentiality while coordinating communication during emergency and non-emergency scenarios.

• Responds to emergency and non-emergency calls from the public by dispatching police response; communicates with callers to obtain accurate and essential information; may handle multiple emergency calls simultaneously; analyzes information collected to determine the appropriate response unit; uses a two-way radio, telephone messages, and multi-line phone systems.
• Enters call information into the computer using a Computer-Aided Dispatch (CAD) System, and NCIC/ACJIC systems; ensures accuracy of information entered while maintaining contact with the reporting party so the original call is regularly updated
• Continually relays and records accurate, updated information to necessary parties as received in order to assist with establishing priority and timely response to calls; records vital information; inputs and retrieves computerized data
• Notifies supervisor of all emergency and serious complaints and calls.
• Enters new warrants into computer system; purges warrant recalls from database; performs driver’s license checks on new warrants to retrieve expiration dates; retrieves criminal and driver histories for officers, jail staff, and the court system, as needed.
• Monitors camera system for security of employees, visitors, and prisoners
• Receives and dispatches calls for animal control
• Assists other police divisions as necessary when not actively responding to a call.
• Serves as receptionist and switchboard operator, and receives and disburses phone messages as necessary.
• Attends training and/or meetings
• Performs other related duties as assigned

• Responds to emergency and non-emergency calls from the public by dispatching police response; communicates with callers to obtain accurate and essential information; may handle multiple emergency calls simultaneously; analyzes information collected to…