Commercial Support Specialist

Job Title:

Commercial Support Specialist

Job Location:

This position is based at the branch location specified in the job posting and requires in-person attendance; remote work is not available.

Position Summary:

At Bryant Bank, we aspire to provide legendary service to our customers. The Commercial Support Specialist plays a key role in supporting the commercial lending process by performing a wide range of administrative, documentation, and customer service functions. This position ensures that commercial and consumer loans are processed efficiently, accurately, and in accordance with internal standards and regulatory requirements.

Essential Duties and Responsibilities:

Deliver exceptional customer service to internal and external clients

Gather, prepare, and verify all necessary documentation for commercial and/or consumer loan requests

Maintain a working knowledge of commercial and consumer lending practices, policies, and regulatory requirements

Monitor and manage daily NSF/OD issues for assigned portfolio(s)
Provide direct support to the assigned portfolio—including scheduling closings, preparing correspondence, and resolving customer inquiries

Maintain in-depth knowledge of all credits within assigned portfolio(s)
Independently prepare and/or review specialized loan documentation, such as loan agreements, loan presentations, commitment letters, participation documents, margined loans, and construction loan packages

Maintain accurate HMDA reporting controls for assigned portfolio(s)
Assist with account openings and ongoing account maintenance as needed

Perform additional related duties as assigned

Knowledge/Skills/Abilities:

Advanced proficiency with Microsoft Office (Word, Excel, Outlook) and comfort working in loan processing, imaging, or CRM systems

Strong attention to detail with the ability to review, verify, and interpret financial and legal documentation

Excellent organizational and time-management skills, with the ability to manage multiple tasks, deadlines, and priorities

Strong written and verbal communication skills

Ability to work in a professional, fast-paced, and team-oriented environment

High degree of professionalism, discretion, and customer-focused problem solving

Competencies:

Accountability:
Accepts individual responsibility for personal work performed;
Has basic awareness of performance expectations associated with serving customers and utilizing resources;
Performs duties and position with limited guidance.

Collaboration:

Works with project team members to summarize progress in preparation for briefings;
Volunteers to assist others with excess work;
Contributes to group discussions.

Customer Service:
Exchanges information appropriately with customers and co-workers;
Resolves problems, questions, or complaints; directs complex or non-routine problems, questions, or complaints to the appropriate person;
Asks for guidance in difficult situations.

Decision-Making:
Exercises good judgment in situations where there are clear and straightforward answers;
Understands when it is appropriate to make decisions independently vs. when it is appropriate to seek advice from higher level;
Occasionally seeks guidance from others when faced with adversity.

Organizational Awareness:
Demonstrates general knowledge of the mission and functions of the organization;
Demonstrates basic knowledge of and adheres to the organization’s policies, procedures, rules, regulations impacting the organization, and guidelines;
Stays current with organizational programs and polices;
Understands the company's organizational structure and key departments/functions.

Self-Management:
Sets goals and deadlines together with supervisor;
Prioritizes routine work to meet goals and deadlines;
Takes on new or additional responsibility for familiar work assignments.

Education:

High school diploma or GED required

Associate’s degree or higher in business, finance, or a related field preferred

Experience:

Minimum of one year of experience in a banking, lending, or financial services environment

Preferred experience with:

Reviewing or preparing loan documents

Collecting borrower financial information

Processing commercial or consumer loan files

Working directly with customers in a service-oriented role
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