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IT Support Analyst (Tier 2/3) — ServiceNow & ITIL Pro
Job in
Daphne, Baldwin County, Alabama, 36526, USA
Listed on 2026-08-12
Listing for:
ALTEN Technology USA
Full Time
position Listed on 2026-08-12
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst
Job Description & How to Apply Below
ALTEN Technology USA is seeking an experienced IT Support Analyst to provide Tier 2/3 support for business applications, leveraging Service Now and ITIL-driven processes. The role emphasizes incident management, performance monitoring, and documentation to ensure SLA/KPI targets are met.
Ideal candidates will have 3+ years in IT support, strong knowledge of ITIL/ITSM, and a proactive approach to process improvements within US-based enterprise environments.
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