Director of Operations

Responsibilities

• Co-creates with the Operator and Executive Director of Operations the long-term vision for profitability, sales and growth
• Leading and overseeing the coordination of all aspects of restaurant operations
• Ensures customer satisfaction at all times
• Engages in immediate problem resolution and short-term plans to correct critical issues
• Drives financial performance and provides feedback to leadership and suggest operational actions required to achieve financial targets
• Manages the budgeting, forecasting, and financial analysis for the restaurant:
  • establish and posts daily sales goals to the team
  • tracks and charts sales, labor and productivity of each day-part daily
  • reviews the IPO and works with executive team to improve where needed
  • establish project budgets to assist managers with proper decision making
• Maintains cashier accountability log and daily cashier reports
• Monitor food cost and manage waste
• Promotes unity among all team members and leadership through effective and timely communication
• Coaches and mentors team members
• Prepares leaders to speak intelligently about processes, best practices, and the business
• Analyzes quarterly CEM reports
• Drives continuous improvement