Retail Trainee

Title

Retail Trainee

Donated Goods

Store Manager;
Assistant Manager

Non‑exempt, Temporary

Supports the mission of Goodwill Gulf Coast by assisting across retail operations, contributing to effective donation intake, merchandise preparation, and customer service.

This temporary position is designed to train and support individuals in all core areas of retail store operations including donation intake, sales floor maintenance, and merchandise processing.

• Ensures world class donor and customer service, greeting customers within 10 seconds and providing friendly service and information.
• Assists with unloading donations from the donors’ vehicle and takes in donations left outside of the store.
• Keeps an accurate count of donations.
• Sorts donations into designated equipment.
• Loads large purchases for customers.
• Sorts and prices merchandise, separating sellable from unsellable items, and prepares items for display.
• Clean, hang, and rotate merchandise on the sales floor, ensuring a neat and organized presentation.
• Monitors and maintains cleanliness and organization of the dressing rooms and sales floor throughout the day.
• Supports customers with questions, including assisting with free medical equipment forms and stocking as needed.
• Ensures a clean and empty work station at the end of each shift.
• Ensures the image of the exterior and interior of the donation area are maintained to Goodwill’s standards.
• Keeps aisles free from debris in the production area.
• Maintains adherence to all company policies and procedures.
• Other duties as assigned.

• Must be able to interact cordially and productively with a variety of people.
• Must be able to market Goodwill and explain the mission to the general public.
• Must be able to take initiative and work well with little supervision.
• Must be able to work a flexible schedule, including nights and weekends.
• Must be able to distinguish between better name brand merchandise.

• High school diploma or GED preferred, but not required.
• Prior work experience in the service industry preferred.

• Ability to engage in frequent bending, stretching, and stooping.
• Ability to engage in prolonged standing, walking, and twisting.
• Ability to push equipment on wheels weighing 50 lbs. to 150 lbs.
• Ability to lift and carry objects weighing up to 25 lbs. frequently and 75 lbs. with assistance occasionally.
• Ability to use fingers, hands and wrists repetitively.

Frequent physical exertion; exposure to unfit donated goods.

• Customer Service
• Safety/Accident Prevention
• Speed and quality of processing
• Cleanliness & Organization

Veterans/Disabled. Goodwill Gulf Coast is an equal opportunity employer.

• Duration:
  Temporary positions for up to 90 days.
• Path to Permanent Employment:
  These roles are intended to become regular positions after 90 days. Conversion is expected as long as work performance, work ethic, and cultural fit meet expectations.