Retail Trainee

Description

Retail Trainee – temporary position to train individuals in core areas of retail store operations, including donation intake, sales floor maintenance, and merchandise processing. Position is non‑exempt.

• Ensures world‑class donor and customer service, greeting customers within 10 seconds and providing friendly service and information.
• Assists with unloading donations from donors’ vehicles and takes in donations left outside the store.
• Keeps an accurate count of donations.
• Sorts donations into designated equipment.
• Loads large purchases for customers.
• Sorts and prices merchandise, separating sellable from unsellable items, and prepares items for display.
• Cleans, hangs, and rotates merchandise on the sales floor, ensuring a neat and organized presentation.
• Monitors and maintains cleanliness and organization of the dressing rooms and sales floor throughout the day.
• Supports customers with questions, including assisting with free medical equipment forms and stocking as needed.
• Ensures a clean and empty work station at the end of each shift.
• Ensures the image of the exterior and interior of the donation area is maintained to Goodwill’s standards.
• Keeps aisles free from debris in the production area.
• Maintains adherence to all company policies and procedures.
• Other duties as assigned.

• Can interact cordially and productively with a variety of people.
• Can market Goodwill and explain the mission to the general public.
• Can take initiative and work well with little supervision.
• Can work a flexible schedule including nights and weekends.
• Can distinguish between better name brand merchandise.

• High school diploma or GED preferred, but not required.
• Prior work experience in the service industry preferred.

• Ability to engage in frequent bending, stretching, and stooping.
• Ability to engage in prolonged standing, walking, and twisting.
• Ability to push equipment on wheels weighing 50 lbs. to 150 lbs.
• Ability to lift and carry objects weighing up to 25 lbs. frequently and 75 lbs. with assistance occasionally.
• Ability to use fingers, hands, and wrists repetitively.

Frequent physical exertion; exposure to unfit donated goods.

• Customer Service
• Safety/Accident Prevention
• Speed and quality of processing
• Cleanliness & Organization

Equal Opportunity Employer/Veterans/Disabled

• Duration:
  Temporary positions for up to 90 days.
• Path to Permanent Employment:
  These roles are intended to become regular positions after 90 days. Conversion is expected as long as work performance, work ethic, and cultural fit meet expectations.