Customer Experience Lead: Omnichannel & Coaching
Job in
Dardenne Prairie, St. Charles County, Missouri, USA
Listed on 2026-09-09
Listing for:
JCPenney
Full Time
position Listed on 2026-09-09
Job specializations:
-
Retail
-
Customer Service/HelpDesk
Job Description & How to Apply Below
JCPenney is seeking a Customer Experience Supervisor II to drive profitable sales growth by leading and engaging associates, coaching on customer service, and delivering omnichannel experiences. The role focuses on training, checkout excellence, and proactive staffing to optimize store performance.
Successful candidates will guide associates in customer interactions, process improvements, and performance standards while fostering a One Team culture and adherence to company initiatives.
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