Inspection Scheduling Administrator

W&M Fire Protection, a subsidiary of Davis-Ulmer Sprinkler Company, is a full-service fire protection contractor with complete design, installation, and fabrication capability. W&M has proudly served the tri-state and New England areas for over 20 years and offers a challenging and rewarding work environment.

Due to increased growth, we are looking to add a Inspection Scheduling Administrator to our Plantsville, CT team. The Scheduling Administrator is responsible for keeping the inspections and service work scheduled and on track, plan out the coming week(s) / month(s) work for the technicians and assist / support the departments operations. Scheduler Admin Professionals are customer-focused, results-drive, strong communicators with good organizational skills and value integrity.

• Scheduling service and inspection for fire alarm and sprinkler technicians
• Relaying information to and from customers, field technicians, and supervisors
• Entering service work orders and field quotes
• Contact customers via phone and /or email to schedule inspections
• Maintain positive customer relationships
• Works closely with the Inspection & Service team both office and with Inspectors/Techs
• Verify when reports have come into the database and are ready for billing
• Maintain customer and/or system information in database(s)
• May assist the Billing Admin or the Inspection Manager with special projects such as distribution of marketing materials, filing, payroll/time backup, renewals
• Familiarization with customer accounts
• Familiarization with types of sprinkler systems and time frames for inspections
• Support other W&M teams in their initiatives

• A pleasant and professional demeanor with the ability to multi-task
• A strong customer focus with the ability to follow task through to completion
• Ability to work independently and exercise judgment in both regular and unique situations
• Strong problem-solving skills
• Excellent written and oral communication skills
• Knowledge of Microsoft Office products
• Ability to be flexible and handle scheduling changes

• High School Diploma/GED or Higher
• One to two years of experience in office admin
• Scheduling/dispatching experience a plus but not required

• Valid driver’s license

• Office environment with moderate noise levels
• Mostly sedentary role with the need to move about the office to file, copy, scan and fax
• Ability to be on the phone and computer consistently throughout the day

Davis-Ulmer and its subsidiaries offer a competitive benefits package which includes health, dental, and vision insurance, a 401K match program, employer funded profit-sharing plan and a variety of voluntary benefits.

Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Disability/Veteran

DAVIS-ULMER'S ENDURING

PURPOSE:

"To protect what people value most."

Equal Opportunity Employer, including disabled and veterans.