Client Relationship Manager

Job Title

These are the fundamental components of the job:

• Manage the overall client relationship process for complex accounts
• Coordinate communication with client in all aspects, working closely with Partners, Benefit consultants, Group and Medical Marketing Account Managers, Underwriting, Health Management Strategists and Claims Analyst
• Develop, coordinate and assure follow through of client strategic initiative documents
• Provide leadership and technical guidance needed to support superior customer service
• Act as a resource for all aspects of Lawley's Employee Benefits division
• Maintain complete and accurate documentation of all tasks in computer system
• Reach and maintain client relationship goal of 95% or greater

Other functions of the job:

• Expand and grow in your role when supporting miscellaneous duties as requested

Skills / traits that we value for this role:

• Insurance experience in project management or similar role for 6 years or more
• Life Accident and Health License; insurance designations preferred
• Bachelors' degree in communications or related field
• Demonstrated leadership skills
• Relevant knowledge of benefit products, documents and usages
• Computers skills are a must; including proficiency in Excel
• Ability to work well independently and on a team
• A passion to make customers and coworkers feel important and valued
• Incredible attention to detail and organizational skills
• Open to continuing education, college degree preferred
• Positive attitude, even in a fast paced environment
• Capability to work quickly and efficiently
• Methodical, yet swift decision making skills
• Precise verbal and written communication skills, even under time constraints

A bit about Lawley!

• We are not a call center environment
• We achieve success by building genuine relationships together, with our teams and clients
• We are a family owned insurance broker (70+ years!)
• We are deeply committed to the communities we serve and love to get involved
• We work hard and play hard!!!

Why Lawley?

• Competitive salary and referral bonuses!
• Expansive Benefits (Medical, Dental, Vision—and SO many more)
• 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day!
• Company 401K contribution received starting Day 1 (for participants 21+ years old)
• Educational support, career development, and growth opportunities
• Job Security (we've never had a lay-off, even during the pandemic)
• Flexibility, including hybrid schedules! Business hours 8am-4:30pm
• Comfortable, family-oriented culture, with an emphasis on work life balance
• Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
• Fulfilling opportunities that align with your career path and our business needs

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $71,706.08 to $.