Customer Service Representative; Wholesure

Join to apply for the Customer Service Representative (Wholesure) role at Acrisure.

About Acrisure: Acrisure is a global Fintech leader that combines humans and high tech to offer financial products and services to businesses and individuals. We connect clients with solutions to protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination, and more.

Job Description: The Customer Service Representative is part of the Customer Service team serving a Wholesale client base primarily in the northeast. Responsibilities include providing excellent customer service, managing requests via email, phone, and online chat, and supporting underwriting and policy processing activities.

• Handle customer inquiries via phone, email, and chat (50% phone handling expected).
• Assist with renewal information requests, applications, policies, endorsements, and other client servicing tasks.
• Request policy adjustments, report claims, support producers, and perform data entry.
• Review policies for accuracy, transmit policies electronically, and follow up on activities.
• Establish trust and confidence with team members and clients.
• Other duties as assigned.

Pay Details: Hourly: $21 - $27.

Acrisure values diversity and inclusion. We consider all applicants regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more at

We support social issues, including initiatives for minority-owned enterprises and community health.

For staffing agencies:
We do not accept unsolicited resumes without a signed agreement. Resumes submitted directly to hiring managers are considered property of Acrisure.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industry: Insurance

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