Mortgage Sales Support Specialist

Overview

FLSA Status
:
Non-Exempt
Reports To
:
Wholesale Operations Manager

Location
:
Remote

At Luxury Mortgage Corp. (LMC), we are more than just a mortgage banker—we’re a thriving, innovative, and diverse company with a strong presence across 35 states. Headquartered in Stamford, (CT), with an additional office in Irvine, (CA), we have been setting the standard in the mortgage industry since 1996. We are dedicated to growing our team with professionals who share our passion for excellence.

LMC is hiring a full-time Sales Support Specialist to join our team. The Sales Support Specialist will assist Account Executives (AEs) and coordinate with the Operations Team to streamline processes, improve communication, and increase customer satisfaction. You will play a key role in managing the pipeline, training brokers, and supporting various operational tasks. This position reports to the Wholesale Operations Manager.

• Train new brokers on Encompass TPO Connect, file flow, and pricing tools.
• Assist with loan scenarios, exceptions, and manage broker relationships.
• Cover for AEs when they are out and visit accounts as needed.
• Manage pipelines, locks, and ensure timely loan closings.
• Help brokers lock loans and resolve loan suspensions within compliance timelines.
• Assist with loan setup, broker compensation, and qualification issues.
• Walk brokers through bank statement processes and follow up on results.
• Support brokers with applications, recertifications, and updates.
• Maintain clear communication with brokers for approvals and renewals.
• Maintain user access to systems (Encompass, TPO Portal) and perform monthly updates.
• Support wholesale trade shows and hospitality events.
• Assist with training new Sales Support Specialists.
• Develop best practices and contribute to process improvements.

• High school diploma required; higher education is a plus.
• Minimum of two years of experience in wholesale mortgage lending, including loan disclosures.
• Strong ability to collaborate with others such as AEs, brokers and Operations.
• Knowledge of Non-QM loans is a plus, but not mandatory.
• Familiarity with mortgage compliance regulations.
• Ability to thrive in a fast-paced environment.
• Excellent oral and written communication skills.

At LMC we believe our employees are our greatest asset. We know that happy employees are productive employees, which is why we offer a comprehensive benefits package including but not limited to:

• Paid vacation, sick and personal days
• 401k with employer matching contribution
• Short- and Long-Term disability plans
• Voluntary Life & AD&D insurance
• Pet Insurance options
• Healthcare, Dependent Care and Transit FSA
• Employee Assistance Program

We are building a diverse and inclusive workforce where we provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, disability, veteran status or any other protected category under federal, state or local law.

The compensation range for this role is $65,00.00 to $75,000.00 which may vary based on skills, experience and location.

The above description is intended to describe the general nature and level of work to be performed. It is not intended to be an exhaustive list of all responsibilities of the position