Help Desk Support Engineer

Our client is seeking a motivated and tech-savvy Help Desk Engineer to join their growing IT team. In this role, you’ll be the first line of support for resolving technical issues and ensuring seamless technology operations across the organization. This is an onsite position based in Fairfield County, CT.

Help Desk Engineer’s
Responsibilities and Duties:

• Provide Tier 1 and Tier 2 support for end users via phone, email, and in person
• Troubleshoot hardware, software, and network-related issues
• Manage user accounts and permissions using Active Directory
• Support and administer Windows desktop environments and Microsoft 365 applications
• Document issues, solutions, and processes in the ticketing system
• Collaborate with other IT team members to escalate complex issues when needed
• Maintain a high level of customer service and professionalism

Help Desk Engineer’s
Qualifications and Skill:

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Experience supporting Windows
  , Active Directory
  , and Microsoft 365
• Strong communication and problem-solving skills
• Ability to multitask and prioritize in a fast-paced environment
• Finance industry experience is a plus
  , but not required

Right Click is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.

• Associate

• Full-time

• Information Technology

• Staffing and Recruiting