Manager - External Talent; Contingent Workforce - Tech

Title and Summary

Director, Skills-Based Workforce Transformation

The Director of Skills Insights strengthens Mastercard’s enterprise capability by defining, governing, and activating the skills that matter most across global job families. This role applies deep skills intelligence, analytical thinking, and taxonomy governance to ensure Mastercard has a clear, scalable, and future‑ready view of workforce capabilities.

• Identify emerging, evolving, and declining skills using labor‑market insight, workforce analytics, and business strategy.
• Recommend enterprise skill priorities that support agility, internal mobility, and future readiness.

• Support the skills identification and calibration sessions across job families as part of the Job Architecture refresh.
• Define critical skills and proficiency expectations through partnership with SMEs, leaders, Talent Acquisition, Learning Consultants, and People Business Partners.

• Maintain and evolve Mastercard’s global skills taxonomy within Workday Skills Cloud.
• Use platforms such as Lightcast, Gloat, Phenom, and assessment tools to identify taxonomy gaps, redundancies, and emerging needs.
• Apply governance standards to ensure clarity, consistency, and high adoption.

• Produce quarterly skills insights on emerging, declining, and high‑scarcity skills.
• Translate data into executive‑ready narratives that guide hiring, learning investment, and workforce planning.

• Advise leaders across HR, Technology, Product, Operations, and regional teams on capability needs and skills strategy.
• Support stakeholders in using skills insights to inform job design, learning, mobility, and talent decisions.

• Benchmark skills taxonomy practices against leading organizations and global trends.
• Introduce new methods, tools, and insights to elevate Mastercard’s skills strategy.

• Skills taxonomy design, governance, and lifecycle management
• Workday Skills Cloud configuration and optimization
• Skills intelligence and labor‑market analytics (Lightcast, Gloat, Phenom, etc.)
• Skills identification and facilitation (workshops, SME calibration, mapping)
• Skills assessment literacy
• Data analysis, insight synthesis, and narrative creation

• Strategic thinking with a future‑skills orientation
• Executive‑level storytelling and influence
• Stakeholder alignment in a global matrix environment
• Systems thinking across talent, learning, hiring, and workforce strategy
• Change leadership and curiosity‑driven learning

• Experience managing global skills taxonomies, preferably in Workday Skills Cloud
• Prior work in skills strategy, job architecture, workforce planning, or capability modeling
• Experience with skills intelligence platforms (i.e. Lightcast, Gloat, Tech Wolf, Workera, etc.)
• Proven ability to convert data into insights that influence business decisions
• Experience facilitating SME workshops and large‑scale skills identification

• Clear, validated, future‑ready skills profiles across all job families
• A well‑governed enterprise taxonomy adopted across regions and functions
• Quarterly skills insights that shape hiring, learning, and talent strategy
• Strong enterprise alignment to a shared skills framework

Mastercard increases workforce capability, agility, and future readiness through skills intelligence.

Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable and identify the type of accommodation or assistance you are requesting.

Do not include any…