PC Support - Intern

PC Support - Intern

Department: IT (CT)

Employment Type: Internship

Location: Chester, CT

Reporting To: Anthony Paturzo

Whelen Engineering is seeking a PC Support Intern to work in the IT department.

• Install PCs, printers, software, and networks; upgrade existing systems as needed.
• Troubleshoot and resolve hardware and software problems.
• Deploy new systems and enhancements to existing systems, software, and operating systems.
• Writing/updating process documentation.
• Other duties and projects as required by the company.

• High school diploma required; a two-year technical degree in computer science or related field, or related field experience, desirable.
• PC hardware, including client workstations (monitor, CPU, keyboard, mouse, etc.).
• PC software, including Microsoft Office products, and current versions of MS Windows.
• Strong and systematic troubleshooting skills (software, hardware, network).
• Server/network applications (Active Directory, etc.).
• Ability to investigate, troubleshoot, and resolve complicated technical issues.
• Basic understanding of network connectivity to hardware (cables, ports, etc.).
• Excellent communication skills (face‑to‑face, verbal, listening, phone, email).
• Strong attention to detail.

Ability to effectively prioritize and execute tasks.

Must be able to communicate effectively with co‑workers, supervisors, and third parties, and be conversant in English.

This position is offered on an at‑will basis.