Customer Service Manager: Player/Coach Leader; Hybrid
Job in
Darien, Fairfield County, Connecticut, 06820, USA
Listed on 2026-02-09
Listing for:
CEFALY Technology
Full Time
position Listed on 2026-02-09
Job specializations:
-
Management
Job Description & How to Apply Below
A leading technology firm in Connecticut is seeking a Customer Service Manager to oversee operations and lead a team in delivering high-quality support. The ideal candidate has over 5 years of experience in customer service, including leadership in a player/coach role, and a strong background in developing processes and metrics. Responsibilities include managing inquiries, overseeing external call centers, and ensuring compliance with quality standards.
The position offers a competitive salary starting at $65k along with hybrid work opportunities.
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