Assistant General Manager

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

• Leaders, not bosses
  . Your team wants to work both with and for you.
• Experience and pride in promoting excellent employee culture and guest experience.
• Desire and ability to grow into a General Manager - and more! We’re growing, and so can you!
• Excellent communication skills
  . We believe in growing through collaboration and strong communication.
• Mentors
  . We are excited and committed to answering the call for leaders who want to help develop in-store talent.

• Take the lead, owning the front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory.
• Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance.
• Provide robust support for Milkshake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies.
• Partner with the Manager, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget.
• Team up with the Manager to exceed regulatory health and safety standards.
• Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns.
• Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols.
• Generate concise reports on retail performance for Manager review.
• Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events.
• Keep POS register systems ticking perfectly at all times.

• Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting.
• Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials.
• Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays.
• Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment.
• Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills.
• Ability to plan and prioritize workload.
• Knowledge of Microsoft Office.
• Ability to lift and/or handle packaged goods and materials up to and including 25lbs.