DCA Thrift Shop Manager

Job Description

Job Title:

DCA Thrift Shop Manager

Reports to:

Executive Director

Employment Type:

Full time, Salaried

FLSA Classification:
Exempt

Regular

Work Schedule:

40-hour work week Tuesday – Saturday, 9am to 5pm

Primary Work Site: DCA Thrift Shop 996 Boston Post Road Darien, CT 06820

Compensation: $52,000 - $62,000 based on experience

Travel:
Reliable transportation is required to move between the Thrift Shop and DCA Meadowlands (274 Middlesex Road in Darien)

The Darien Community Association is a nonprofit organization deeply rooted in our community. For over 100 years, community has been at the heart of everything we do.

• We bring our community together in our historic buildings and green spaces to celebrate, to learn and to connect.
• We give back to our community through our scholarship program, which has awarded more than $2mm need-based scholarships to thousands of students since it began in 1941.
• We serve our community through our Thrift Shop
  , which was founded in 1931. Its central location on the Post Road allows thousands of customers in Darien, Stamford and Norwalk to shop for essential items, all while keeping tens of thousands of items out of landfills each year.

The Thrift Shop Manager oversees the day-to-day operations of the DCA Thrift Shop, ensuring smooth functioning, strong customer service, efficient inventory management, and positive volunteer engagement. This role is hands‑on and operational, managing donations, sales, volunteers, and customers. It is also collaborative, working with the full DCA team.

• Oversee all daily operations of the Thrift Shop, ensuring a safe, welcoming, efficient, and mission‑aligned environment.
• Ensure consistent execution of opening and closing procedures, including security, cash controls, staffing coverage, and operational readiness.
• Maintain accountability for compliance with DCA policies, retail procedures, and safety standards.
• Identify operational efficiencies; develop and implement systems that streamline donation intake, processing, and flow to the sales floor.

• Ensure the shop floor, donation processing areas, storage spaces, and work areas remain clean, organized, and safe.
• Identify and promptly address operational, safety, or maintenance concerns.
• Ensure the back stock room stays organized, safe, and efficient, with clear labeling, storage, and movement procedures.
• Maintain a clutter‑free, hazard‑free environment to protect volunteers, staff, and customers.
• Regularly review operations to identify inefficiencies and implement improvements.
• Enforce safety and organizational standards consistently across all shop areas.

• Oversee cash handling, register reconciliation, deposits, and petty cash procedures.
• Ensure accuracy of daily sales reporting and provide regular sales and operational reports to the Executive Director and Accounting Manager.
• Monitor sales performance and recommend strategies to improve revenue and operational efficiency.

• Oversee the intake, sorting, pricing, merchandising, and disposition of donated goods.
• Maintain an organized inventory flow and backroom operation that supports timely movement of merchandise to the sales floor.
• Ensure merchandise presentation, displays, signage, and promotional materials are aesthetically pleasing, reflect a modern retail sensibility, and maximize sales potential.
• Develop and maintain pricing guidelines and inventory management practices.

• Establish and uphold exceptional customer and donor service standards.
• Address escalated customer, donor, or volunteer concerns in a timely and professional manner.
• Foster a…