Guest Service Associate

Responsibilities

• Greet guests with enthusiasm providing a warm welcome and efficient service including handling phone calls professionally.
• Master our food and beverage offerings guiding guests to perfect choices and eloquently describing menu items including allergen information.
• Resolve conflicts and solve problems swiftly ensuring guest satisfaction at all times.
• Maintain a clean organized workspace and ensure all supplies are readily available for guests and team members.
• Boost revenue by promoting hotel services and upselling when appropriate.
• Prepare food and beverage areas to Accor Hotels high standards demonstrating attention to detail.
• Collaborate effectively with team members to achieve departmental goals and deliver exceptional service.
• Develop expertise in beverage offerings and manage stock efficiently.

• Prior experience in a customer service or hospitality role is preferred.
• Familiarity with hotel operations and procedures is a plus.
• Basic knowledge of point of sale ordering systems is desirable.
• Ability to handle cash transactions accurately and responsibly.
• Willingness to undergo training and professional development as required by the hotel.
• Must be legally eligible to work in the country where the hotel is located.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

No

Full-time

Key Skills
:
Anti Money Laundering, Electro Mechanical, General Insurance, AECOM, Export Sales, Accident Investigation

Experience: years

Vacancy: 1