On-Site Business Analyst

Position: On-Site Business Analyst at Eastlink
Join Eastlink as an On-Site Business Analyst in Dartmouth, Nova Scotia, focused on analyzing performance metrics and implementing process improvements. Drive operational efficiencies while ensuring top-notch customer service.

This role requires a self-directed professional with a strong background in financial analysis and customer service. You will engage with various departments, tracking key metrics related to Customer Care and Accounts Receivable. Your insights will help minimize bad debt risks and optimize resource scheduling to enhance team performance and productivity.

Key Responsibilities:

• Measure and monitor key performance, efficiency, and productivity metrics

• Conduct ongoing tracking and reporting of operational trends

• Assess interaction volume to improve resource scheduling efficiencies

• Assist in developing programs that enhance operational efficiencies

• Monitor sales performance against actuals and targets

Requirements:

• 3+ years in financial or customer service roles

• Advanced Excel skills required

• Degree in accounting, finance, or business administration recommended

• Strong analytical skills with attention to detail

• Experience in telecom or credit collections environments beneficial

Utilize your analytical skills to drive performance and operational excellence at Eastlink.
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