Business Analyst

Eastlink

Work Location: 33 Alderney Drive, Dartmouth, NS (On-site, 5 days per week)

Department: Customer Care

Reports To: Director, Customer Service & Accounts Receivable

Employment Status: Full time, 40 hours per week

At Eastlink, our Business Analysts are driven by curiosity, problem-solving, and the opportunity to make a meaningful impact. By transforming data into actionable insights, they help us improve performance and enhance the customer experience to move the business forward.

In this role, you'll support our Customer Care and Accounts Receivable teams by providing analysis that helps leaders understand performance and anticipate future business needs. You'll work across teams to evaluate trends, support planning activities, and recommend improvements that contribute to operational effectiveness and business success.

• Monitor and analyze key operational, customer service, and Accounts Receivable metrics.
• Create and maintain reports, dashboards, and performance scorecards.
• Present findings in a clear way to help teams prioritize actions and achieve results.
• Support forecasting, workforce planning, and sales performance tracking.
• Partner with leaders to evaluate challenges, answer business questions, and recommend solutions.
• Contribute to improvement initiatives that enhance efficiency and support business goals.

• Are naturally curious and enjoy understanding the story behind the numbers.
• Take ownership of your work and can confidently manage priorities independently.
• Approach challenges with strong analytical and critical-thinking skills.
• Can identify trends, evaluate impacts, and make well-supported recommendations.
• Are comfortable working with both detailed information and the bigger business picture.
• Build strong working relationships and collaborate effectively with different teams.
• Communicate clearly and can adjust information to different audiences.
• Have a strong commitment to accuracy, quality, and continuous learning.

• Three or more years of experience in an analytical, financial, operational, or business support role.
• Advanced Microsoft Excel skills, including experience working with large and complex datasets.
• Demonstrated experience gathering, analyzing, and interpreting business data.
• Strong reporting and presentation skills, with the ability to communicate findings effectively.
• Experience working with performance metrics, forecasting, and operational reporting.
• Excellent attention to detail, organizational skills, and time management abilities.
• Experience with business intelligence, analytics, or data visualization tools.
• A results-oriented mindset and a desire to contribute to team and organizational success.
• Post-secondary education in Business Administration, Finance, Accounting, Economics, Analytics, or a related field, is considered an asset.
• Experience in a customer service, collections, call centre, or telecommunications environment is considered an asset.

Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen.

We could say we’re not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we’re a tight-knit team all working toward common goals. We’re big enough to do meaningful work, but small enough that you can actually make your mark. You won’t get stuck waiting for layers of approval or years of tenure to make an impact!

We believe in getting…