Stage Lead

Role Overview

The Stage Experience Lead – Full Time will oversee all sales floor departments within a specific Sephora location. This may include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. The lead ensures that all staff execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

• Client
  
  Experience:
  
  Ensure all on‑stage cast properly execute Sephora’s selling model. Support timely response to all client feedback per department and partner with direct manager to action client‑related issues or feedback using the client service hotline or direct client input.
• Embracing Innovation:
  Support all world‑selling cast being properly trained in all Client Interactive Technology.
• Event Management:
  Support in‑store events as needed, ensuring that these events help the store achieve its goals and meet client needs.
• Performance Assessment & Development:
  Coach performance management situations within the assigned area, deliver timely feedback and participate in regular check‑ins with direct reports.
• Entrepreneurial Spirit:
  Demonstrate a strong understanding of the store’s sales performance and business opportunities.

• One to three years of experience in a similar role at a comparable volume store or equivalent internal experience.
• Excellent verbal and written communication skills with the ability to influence business partners at all levels in a clear and concise manner.
• Proven ability to assemble teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

The compensation ranges between CAD $20.70 – CAD $25.90 per hour
. You may also be eligible for performance‑based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.